Return & Exchanges
Return & Exchange Policy
We want you to love every piece you receive from Design Defines Us. If something is not quite right, we offer a 30-day window from the date of delivery to request a return or exchange.
Eligibility
To be eligible for a return or exchange:
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Items must be unworn, unaltered, and in original condition
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All original packaging and tags must be included
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Custom-made or engraved items are not eligible for return
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Items marked as Final Sale are non-refundable and cannot be exchanged
How to Start a Return
Please contact our customer service team at service@designdefinesus.comwithin 30 days of receiving your order.
Once your request is approved, we will provide return instructions.
Shipping & Refunds
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Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect
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Refunds will be issued to the original payment method after we receive and inspect the item
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Processing time for refunds is typically 5–10 business days
Exchanges
If you would like to exchange an item for a different size or style, please contact us. Exchanges are subject to availability.
Company Name: Taiyuan Ye Jianhao Logistics Co., Ltd.
Company Address: No. 10-12, East District, 2nd Floor, Xingzhong Home Furnishing Expo Center, No. 253, Fengyi North Street, Qingyuan Town, Qingxu County, Taiyuan City, Shanxi Province, China.