Return & Exchanges

Return & Exchange Policy

We want you to love every piece you receive from Design Defines Us. If something is not quite right, we offer a 30-day window from the date of delivery to request a return or exchange.

Eligibility

To be eligible for a return or exchange:

  • Items must be unworn, unaltered, and in original condition

  • All original packaging and tags must be included

  • Custom-made or engraved items are not eligible for return

  • Items marked as Final Sale are non-refundable and cannot be exchanged

How to Start a Return

Please contact our customer service team at service@designdefinesus.comwithin 30 days of receiving your order.
Once your request is approved, we will provide return instructions.

Shipping & Refunds

  • Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect

  • Refunds will be issued to the original payment method after we receive and inspect the item

  • Processing time for refunds is typically 5–10 business days

Exchanges

If you would like to exchange an item for a different size or style, please contact us. Exchanges are subject to availability.

Company Name: Taiyuan Ye Jianhao Logistics Co., Ltd.


Company Address: No. 10-12, East District, 2nd Floor, Xingzhong Home Furnishing Expo Center, No. 253, Fengyi North Street, Qingyuan Town, Qingxu County, Taiyuan City, Shanxi Province, China.